Tag: #challenges

Corporate social responsibility and societal governance

By Jeremy Moon

◦ 3 min read ◦

Russia’s invasion of the Ukraine reminds us that corporate social responsibility (CSR) is both a reflection of the times we live in and also dynamic! Numerous corporations, acting in response to social and political pressure, are withdrawing from Russia on the grounds that human rights, and a nation’s rights, are being trampled on. This is not to say that these decisions necessarily come easily: there may be ethical, strategic, stakeholder and political tensions. But the point is that perhaps the most basic societal issue of war and peace – and its governance – enters CSR agendas. Ethical investors are even considering the defense industries as suitable for their assets.

In recent decades several challenges have emerged which appear to move CSR from a relative comfort zone of discretionary activities to more core societal governance challenges, some of these manifestly involve some corporate culpability (e.g. the 2008 financial crisis, international supply chain labor abuses, climate change, ecological degradation), others like international pandemics, war and international health and welfare challenges reflected in the UN Sustainable Development Goals, may reflect wider causes. Nonetheless, corporations claim some responsibility for these issues. Even corporate ‘talk’, as well as ‘walk’, contribute to the redefinition of CSR to take in core societal governance challenges.

This is understood as right and proper from some perspectives. Medieval corporations were established precisely to achieve public ends – often of basic infrastructure. Industrial corporations were pioneers of C19th health, welfare and education systems.  In many developing countries corporations take responsibility for physical security of their employees and communities. 

But in the late C20th a view took hold that this was somehow inappropriate.  Milton Friedman’s famous 1970 critique of CSR was precisely on the grounds that corporations are not accountable for addressing such issues: governments are. Many CSR advocates, whether fearing a corporate takeover of government or vice versa, and have advocated a dichotomy between the responsibilities (social and economic) of corporations and those of governments.

Yet the last twenty years have witnessed two related phenomena which challenge the dichotomous view. First, corporations have chosen to engage in social and environmental agendas which are core for national and international governments (e.g. human rights, corruption, access to resources), whether in response to pressure or by virtue of their own ethical or strategic judgement. Secondly, governments have encouraged corporations to enjoin public efforts, through their policies of endorsement and cajoling, financial incentives, partnerships and even mandates (e.g. for energy markets, non-financial reporting, supply chain due diligence).  

Governments have recognized the distinctive resources that corporations can bring to governance questions (e.g. to innovate, to experiment, to reach beyond national boundaries, to collaborate). Interestingly in cases of mandate, governments often cede to corporations discretion as to how, rather than whether, to comply. Thus, for example, corporations can choose whether to cynically comply with international weapons sanctions on a country to sell arms by the legal use of third parties to effectively maintain the sales OR to embrace the spirit and intention of the sanctions and uniformly cease the sales to the regime in question.

But Friedman’s critique nags and critics of corporations point to unaccountable corporate power through lobbying and informal influence.  Corporations lack a traditional democratic mandate. We elect MPs and governments, but not CEOs. So is engagement with public policy (rather than legal compliance) really the business of corporations?  

My short answer is ‘yes’ on the grounds that businesses are members of society and that corporations are afforded particular privileges by the state, and thus have clear public duties. But the situation is not satisfactory.  In most democratic jurisdictions corporations’ roles ‘to make’ and ‘to take’ regulation are not clearly specified and thus their accountability is unclear.  Moreover, new international multi-stakeholder initiatives which tie corporations in with each other and with civil society often fail to effectively regulate errant organizations.  

So we have a challenge which is about CSR and politics: how to better build corporations into political institutions? I suggest that the challenge is shared – for corporations to review their political participation to ensure that it is citizenly; for civil society to engage in defining how corporations can be more accountable and to engage more directly in corporate accountability (perhaps with support from government?); and for governments to review how accountably corporations influence and respond to regulation.  

About the Author

Jeremy Moon is Professor at Copenhagen Business School, and Chair of Sustainability Governance Group. Jeremy has written widely about the rise, context, dynamics and impact of CSR.  He is particularly interested in corporations’ political roles and in the regulation of CSR and corporate sustainability.

Photo credit: TarikVision on iStock

Sustainable labour market integration: challenges and advancements in algorithmic profiling of jobseekers

By Clément Brébion and Janine Leschke

◦ 5 min read ◦

The number of countries that are using algorithms to profile jobseekers has been on the rise since the 1990s. Algorithmic profiling aims at identifying individuals with little counselling needs, and those for whom intensive counselling and active labour market policies (ALMP) are expected to have the largest returns. The ultimate goal is to target services and thereby expenditures towards the latter. In a dual context of budget constraints and of technological innovations (which makes it possible to build and analyse large register databases), profiling algorithms are increasingly seen as an important vehicle to identify and target those unemployed who are most likely to become long-term unemployed. In an EU-funded project, HECAT – Disruptive Technology Supporting Labour Market Decision Making, we question this consensus. The goal of the project is to go beyond state-of-the-art profiling tools and develop a tool that will allow jobseekers and counsellors to get a snapshot of their labour market situation and a better sense of their labour market options.

State-of-the-art statistical profiling tools carry important shortcomings. One of them relates to the outcome category when used for defining the profiling categories. Most profiling algorithms approach jobseekers’ needs for counselling and for training programs by measuring their likelihood to remain unemployed for more than 6 or sometimes, 12 months. Usually, any type and length of employment spell is counted as a successful exit from unemployment in these models. Research on the causes and consequences of long-term unemployment (LTU) is extensive and we know that an early identification of the jobseekers that are likely to fall into LTU to take action at the earliest stage possible is key.

However, the mere focus on exits towards any type of employment is problematic. On individual grounds first, it disregards the agency of the unemployed by ignoring her lived experience of unemployment and wishes and aspirations for future labour market integration. Second, such a focus on exits without job quality in focus, can also be dysfunctional and inefficient both from the perspective of the individual and the PES as unsustainable labour market integration is likely to lead to vicious circles where people circle between (short-term) employment and unemployment.

In order to address this shortcoming, in deliverable 2.1 of the HECAT project, we discuss the scope for using job quality information in profiling and job matching tools. We develop a list of 24 items covering 7 dimensions that we see important to take into account to meet SDG (sustainable development goal) 8 on decent jobs and economic growth [1]. We do so by drawing on established job quality indices (e.g. here and here).

By putting the quality of jobs in focus, such an approach provides a more complete and sustainable vision of the labour market to the unemployed and the job counsellors and thereby increase their agency.

As we outline in the deliverable there are a number of challenges with this approach. This includes the high complexity of multi-dimensional job quality indices in view of an efficient and usable counselling and visualisation tool as well as a lack of sufficiently detailed job quality indicators on the level of occupations or sectors.

As regards data protection and data privacy, profiling algorithms also carry the risk of being in conflict with the GDPR and the case law of the European Court of Human Rights and the Court of Justice of the European Union. Importantly, these legal bases provide no ready-made ‘checklist’ as to which data can be used, nor which algorithms can be implemented. Impact assessment of algorithmic profiling or job matching tools based on algorithms must therefore take place on a case-by-case basis that takes into account the impact of the algorithm on the citizens. Governments most often disregard the need for these impact analyses and entire profiling algorithm are therefore at risk of being shut down, such as in the Austrian case in 2020.

Impact assessments should first stress the necessity of using privacy-violating profiling algorithms. This can be justified in order to comply with a legal obligation to which the public authority is subject or for the performance of a task carried out in the public interest. The proportionality and fairness of profiling algorithms must also be checked and ensured. Proportionality relates to whether the ends justify the means.

For instance, collecting and analysing data carries a cost, in terms of privacy, which must be compensated by clear gains in accuracy. One should therefore not feed the algorithm with variables that have little explanatory power. Fairness concerns imply that one should ensure that profiling algorithms are not discriminatory. This is not straightforward. Profiling algorithms classify the unemployed based on the typical behaviour observed among other jobseekers with similar characteristics. As a result, individuals from social groups that are traditionally the least attached to the labour market will be profiled as high-risk individual more often than the rest.

While this behaviour of profiling algorithms seems intuitive, research has found that among jobseekers who happen to quickly find a job, those from foreign origin are more likely to be misclassified as high-risk individuals ex-ante than natives.

The fairness condition therefore seems hard to meet for profiling algorithms. Last, profiling algorithms should only use data that is up to date and relevant and, importantly, one should ensure that jobseekers and PES counsellors who use the algorithm have a good understanding of its functioning and limitations. 

Whether or not the use of an algorithm is legal must be continually assessed before, during and after development and implementation. In a working paper based on deliverable 2.2 of the HECAT project, we therefore propose a model for designing algorithms to sum up these considerations. The model is circular in order to illustrate that the assessment should be continually updated.

A proposed model for designing algorithms 
Source: Working paper based on HECAT deliverable 2.2
“Working with not on the unemployed”

Given these shortcomings of state of the art profiling tools, our European project HECAT puts the unemployed persons and their aspirations and needs centre-stage. It aims at building a sustainable digital platform “My Labour Market” which provides both information on the estimated length of time before one exits the unemployment record and a visualisation of labour market opportunities according to one’s job quality preferences. This digital platform, to be piloted at the Public Employment Services in Slovenia, builds on extensive sociological fieldwork on unemployed persons and case workers. This tool will not sort jobseekers into profiling groups associated with specific services and labour market measures. Instead, we believe that well-informed jobseekers will make the best choices for themselves.

[1] The dimensions are: pay and other rewards, intrinsic characteristics of work, terms of employment, health and safety, work-life balance, representation and voice, distance to work.

Further readings

HECAT, deliverables 2.1: https://hecat.eu/wp-content/uploads/2021/11/Deliverable_2_1_final-2.pdf

HECAT, Deliverable 2.2: https://hecat.eu/wp-content/uploads/2021/05/Deliverable-2.2-v.7-RR_final.pdf

About the Authors

Clément Brébion, postdoctoral researcher, received his PhD in economics in November 2019 from the Paris School of Economics. His main research interests are labour economics, economics of education and industrial relations. He has a particular interest into comparative research. More recently, he started working on the EU H2020 project HECAT that aims at developing and piloting an ethical algorithm and platform for use by PES and jobseekers.

Janine Leschke, political scientist, is prof MSO in comparative labour market analysis. Her research interests comprise issues such atypical work, job quality, labour mobility and migration, youth unemployment, as well as gender. She is currently the Danish lead partner in the Horizon 2020 project HECAT, participant in EuSocialCit and one of the editors of Journal of European Social Policy.

Photo by Campaign Creators on Unsplash

Why we should not call for experts instead of experiments

By Jan Michael Bauer

◦ 3 min read ◦

The recent elections in Germany turned out as the historic loss for conservatives that pollsters have predicted a few weeks before. Responding to the declining poll numbers, the conservative party presented a “team for the future” consisting of several field experts that should help the candidate addressing the big challenges of the country. Their slogan was „Experts instead of experiments“. The message was clear: we know how to solve these issues and voting for another party would be an experiment and therefore risky. While this might appeal to a conservative base, I think this slogan sends a wrong if not hypocritical message.  

Framing an experiment as something uncertain and dangerous that should be avoided taints one of sciences most successful methods and obscures the undeniable level of uncertainty associated with policy decisions.

Even after acknowledging the turbulent times during Merkel’s legacy, remarkably little was done to address the challenges of the future. While some inaction might be attributed to a lack of courage or lobbying by special interests, it certainly constitutes the lack of obvious and simple solutions for the many problems the country is facing. 

The challenges we face are new and unpredicted in magnitude. While few would disagree with the need for action, there is disagreement about what needs to be done. Experts argue with each other, often struggle to persuade their colleagues, and remain unconvinced by the evidence that substantiates the oppositions claims. Fierce debates about the right course of action often overshadow a sad truth that in many cases no one is and really shouldn’t be sure that the proposed path will be the most successful one. Even more disheartening might be that even after the implementation of a policy, we often have a hard time qualifying if the intervention did more good than harm or quantifying these benefits. 

A fundamental problem, particularly economists try to resolve through (quasi-) experimental research methods to understand how a specific policy intervention works. Broadly speaking, they become experts because they do experiments. Pioneers in the study of causal relationships were recently awarded the Nobel Price. Among them David Card who is famous for a study on the effects of a higher minimum wage on employment exploiting a so-called natural experiment.  

Experimentation can help us to find out if our ideas and theories work in practice. They should increase our confidence in the people applying them rather than creating a fear of uncertainty.

Our knowledge that COVID vaccines are effective mostly relies on the result of randomized experimental trials. An approach increasingly used to answer questions in the social sciences. For instance, we don’t know how people will respond to universal basic income, which is why a three-year experimental study is currently on its way in Germany.

Pharmaceutical trials are also designed to show that potential drugs have no sever side-effects. While the necessity to ensure the safety of a drug is quite intuitive, the unintended consequences of non-medical products and services are less straight forward. For instance, social media has been suspected to inadvertently contribute to political polarization and erode democratic processes. While many of these claims are based on anecdotes, recent experimental studies from researchers outside Facebook have added hard evidence to the debate and conclude: 

Our results leave little doubt that Facebook provides large benefits for its users [but also] make clear that the downsides are real. We find that four weeks without Facebook improves subjective well-being and substantially reduces post-experiment demand, suggesting that forces such as addiction and projection bias may cause people to use Facebook [..] it also makes them less polarized by at least some measures, consistent with the concern that social media have played some role in the recent rise of polarization in the United States.

– Allcott, Hunt, Luca Braghieri, Sarah Eichmeyer, and Matthew Gentzkow. 2020. “The Welfare Effects of Social Media.” American Economic Review, 110 (3): 629-76.

There are obvious differences between vaccines and a social media platform, and probably nobody would suggest that Facebook should have undergone a randomized safety study in the mid-2000s before going public. Such products and services develop over time and can be used in very different ways. However, despite these differences there is an open question about the potential side-effects and the burden of proof. To ensure a healthy society, it might be worth considering that at least with a reasonable initial suspicion of harm, also non-medical companies should be obligated to proof their products’ safety using a suitable experimental design.

There will remain many problems where experiments are unfeasible, and, as seen with the development of Facebook, even the results of the best experiment today might not be a valid description of tomorrow in an increasingly complex and dynamic world. Such a world, however, should also humble us and our experts but foster an acknowledgement that there are many questions for which we don’t know the answer. Hence, we should make use of the best scientific methods available to reduce this uncertainty, which ultimately means that we need more experiments and not less.  

About the Author

Jan Michael Bauer is Associate Professor at Copenhagen Business School and part of the Consumer & Behavioural Insights Group at CBS Sustainability. His research interests are in the fields of sustainability, consumer behavior and decision-making.

Photo by Scott Webb on Unsplash

Are social media platforms good places to discuss global challenges?

By Daniel Lundgaard

◦ 3 min read ◦

According to a recent analysis by Datareportal, the number of active social media users grew globally by 13.2% from January 2020 to January 2021, which means that as of January 2021, there are 4.2 billion active social media users. With the increasing use of social media, it only makes sense that important discussions are moving to these platforms. This is especially seen during political elections, but social media are also becoming some of the most important platforms to discuss issues such as gender equality, racism, and climate change. However, while we have seen the potentials of social media for raising awareness about these issues, it is still unclear whether social media are suitable platforms for such discussions.

Throughout my research, I investigated the climate change debate on Twitter, and I want to highlight two important patterns that I found, each illustrating some of the potentials and challenges with the use of social media to discuss global challenges. 

The potentials

On the one hand, I found that the debates on social media platforms are characterized by equality and inclusiveness. It is common knowledge that everyone has a voice on social media, and anyone can contribute to a debate, but simply having the opportunity to contribute does not mean that everyone will have an impact.

Interestingly, what I found was that not only can anyone contribute – everyone can have an impact on the debate and affect how issues are discussed.

This both includes users with less than 100 followers and minority voices such as climate change skepticism. Seeing that even smaller users and minority voices can have an impact is particularly interesting on social media, where it has been argued that it is only the “popular” accounts, influencers, or central actors that shape the debate. Naturally, this does not mean that everyone will influence the debate, but it means that anyone can, which I see as an important part of creating a good place for discussing global challenges.  

The challenges

On the other hand, I found that the use of Twitter to discuss climate change rarely included ongoing dialogue.

There is very little exchange of opinions between two participants – instead, participants share their thoughts by engaging in broader conversations, e.g., by using specific hashtags or by mentioning central figures. In other words, what I found was that participants engage with an imagined audience, not directly with others.

Sometimes a discussion unfolds in the replies to a tweet or in the comments to a Facebook post, but the vast majority of contributions to debates about global issues are more about voicing an opinion, e.g., through retweeting, not back-and-forth dialogue between participants. This means that while most participants actively contribute to the debate, there is rarely any direct response to these contributions, which is a critical challenge, as I see some form of back-and-forth exchange of opinions as an integral part of good discussions. 

So, are social media platforms good places for debates about global challenges?

Well, yes and no – and naturally dependent on how you define a “good” debate. The inclusiveness and equality are great, and this is unparalleled compared to offline arenas that are limited by time and space, thus highlighting the potential for social media to empower citizens, both in their role as ordinary citizens and as consumers or activists that challenge corporate behavior. On the other hand, the distinct lack of ongoing, reciprocal exchange of information or dialogue is a critical challenge, highlighting issues with using social media to debate global challenges. This poses an interesting puzzle.

The lack of dialogue suggests that we need to be careful about using social media platforms to discuss global challenges.

Still, the use of social media to discuss global challenges is rapidly growing. Hence, we cannot disregard the importance of social media, but perhaps we can re-think their role in global discussions. 

I suggest that we move away from the expectation that social media platforms, by themselves, cultivate high-quality debates and instead see them as platforms that mainly inform and develop participants’ views. Hence, rather than providing platforms for dialogue, social media contributes to global debates by providing platforms where participants can become informed and better prepared for subsequent discussions – discussions that often unfold outside social media platforms. In other words, while social media, by themselves, are imperfect places for debates about global challenges, their role in informing participants, including both citizens, corporations, and politicians, illustrates that social media are a critical part of a more extensive media system, and we should not disregard their importance in debates about global challenges. 

A word of caution

However, if we accept that social media mainly serves to inform participants, we also have to consider that some potentials can become challenges. Specifically, the equality found in the debate can become a serious issue.

Without the ongoing dialogue, we miss opportunities to contest and challenge disruptive voices such as climate change skepticism.

Hence, while climate change skepticism, in an ideal and high-quality debate, could be beneficial by inspiring others to improve their arguments and refine opinions, the lack of dialogue on social media means that such voices are not contested and are not inspiring others to improve their arguments.

This is even more important with the increasing polarization we see on social media and highlights that if social media mainly serves to inform participants’ views, there is a greater responsibility on us as participants. Specifically, we still need to seek out these opposing opinions. Even though it might be futile to engage with those opinions, seeking out these opposing views may still inspire us to improve our arguments and, in some cases, even inspire us to refine our own opinions and ideas. 

About the Author

Daniel Lundgaard is a PhD Fellow at the Department of Management, Society and Communication at Copenhagen Business School. His research investigates how communication on social media (e.g. the use of emotions, certain forms of framing or linguistic features) shapes the ways we discuss and think about organizational and societal responsibilities.

Photo by Joshua Hoehne on Unsplash

Responsible to whom and for what?

Contestations of CSR across time, space, and experience … and a Call for Papers 

By Jeremy Moon

◦ 3 min read ◦

It is well known that globalization of business has thrown up a host of new governance challenges and new governance solutions. Conspicuous in this regard are the various ‘responsibility remedies’ for challenges posed in the supply chains of multinational corporations.

The growth and transformation of supply chains, particularly in agricultural products and garments has reflected a pattern of business expansion and penetration of host country markets. These have been followed by revelations of short-comings in the treatment of workers and communities, and in environmental responsibility. And in turn, these have been followed by responsibility remedies, often in the form of partnerships, international standards and multi-stakeholder initiatives.  

Formerly, if corporations were asked to whom they were socially responsible they might well have answered ‘to their communities’ or ‘to their stakeholders’. The concept of responsibility to communities makes sense in an industrial model of production in which the company, its management and workers are united not only by association with the company but also by the place in which the company had its most obvious impacts. The concept of responsibility to stakeholders is premised on its offer of an alternative to exclusive responsibility to shareholders, combining an ethical and a functional logic. But with global supply chains, the concepts of community and stakeholder responsibility are stretched.  In the former case this is to relationships with no face-to-face interaction or even common identity with place and culture. In the latter case it is to corporate relationships with workers who have no contractual relationship with the respective corporation, and may even be unaware that they are working in that corporation’s supply chain.

So we have witnessed numerous alternative models of supply chain responsibility often in the form of partnerships of businesses and civil society organizations, sometimes also involving local, national and international governments. The legitimacy of these partnerships, standards organizations and Multi-Stakeholder Initiatives (MSIs) is usually premised on some reference to, what are taken to be, universal principles, and on the plurality of participants, particularly those reflecting societal voice – ostensibly the surrogates of community and stakeholders.

But notwithstanding the legitimacy that these responsibility remedies initially attracted, research increasingly sheds doubts on their ability to resolve the responsibility question because they tend to obscure conceptions to whom and for what business is responsible for, and specifically by marginalizing representation from the global South – or the production-based economies of the supply chains.  

In my own work, I have seen tensions between host governments and international remedies for oppressive labour standards, with the former regarding such ostensibly well-intentioned initiatives as subversive to their own authority. There are tensions between host country suppliers and international brands and retailers with some of the former going out of business for not readily complying with new standards or complaining that they bear disproportionate costs of factory upgrading. And there are tensions experienced by workers whether with their own governments for regulatory failure, with their immediate employers for low wages and poor conditions, or with international supply chains which structure their livelihoods. But these tensions are often not articulated by virtue of the weak labour organization (often compounded by political environments hostile to organized labour). 

As a result from global South perspectives the new variants of the social responsibility model look ill-suited to the ‘on the ground’ economic, social and environmental challenges, at best. At worse, they look like a legitimization of a continuing model of exploitation.

A forthcoming special issue of the journal Human Relations, ‘Contesting Social Responsibilities of Business: Experiences in Context‘ is devoted to addressing such issues.  Core questions that the SI is designed to address include:

  • How do individuals, groups and communities from various geographic and geo-political contexts experience the imposition of social responsibilities and practices from businesses of all forms? 
  • How are social responsibilities and their related institutions and practices transformed, subverted and/or resisted within, across and outside of organizations and workplaces?

Moreover, the SI editors will also welcome papers on wider issues arising from the social responsibility of business, specifically to highlight perspectives borne of contextual experiences.  

A Special Issue workshop will be held on Thursday 16th September 2021 (applications by Monday 21st June 2021. To be considered for this special issue, full-length papers should be submitted through the journal’s online submission system between February 1st and 28th 2022.

For full details on the call, the workshop and the submission processes please follow this link.

About the Authors

Jeremy Moon is Professor at Copenhagen Business School, Chair of Sustainability Governance Group and Director of CBS Sustainability. Jeremy has written widely about the rise, context, dynamics and impact of CSR.  He is particularly interested in corporations’ political roles and in the regulation of CSR and corporate sustainability.

On behalf of the Guest Editors: Premilla D’Cruz, Nolywé Delannon, Lauren McCarthy, Arno Kourula, Jeremy Moon and Laura J. Spence; and the Human Relations Associate Editor: Jean-Pascal Gond.

Innovating Under Pressure – Grassroots’ social and distributed manufacturing during the pandemic

By Isabel Fróes

As Bowie almost made a prediction when he sang in his lyrics from 1981: ‘It’s the terror of knowing what this world is about/Watching some good friends screaming “Let me out!”/’, 2020 proved to be a year of challenges, which however took us to higher grounds of learning and collaboration in many unexpected ways.  

The sudden changes and lockdowns across the world led by Covid-19 sparked many initiatives and innovation in various fields. As presented in a previous blog post, it created opportunities for urban spaces to be rethought, experimenting with expanding and further developing various mobility formats.

Beyond urban spaces, the pandemic also became a fuel to push initiatives in other fronts, such as social and local manufacturing. 

Makerspaces and local production initiatives were well described in a recent blog post by my colleague Efthymios Altsitsiadis. During the pandemic, makerspaces became more than a niche, through shared content and distributed leadership, these spaces became relevant production resources. Makers collaborated and engaged in locally producing personal protective equipment (PPE), helping cities and countries better cope with the shortages and international supply chain issues during the first lockdown.  

CBS has followed this process closely as it is currently a partner in the EU-funded iPRODUCE project. The project started in January 2020 focusing on developing a novel social manufacturing platform that embraces manufacturing companies in the consumer goods sector. In short, the project is committed to bringing closer manufacturers, makers and consumer communities (MMCs) at the local level; to engage them into joint co-creation challenges for the manufacturing of new consumer products and the introduction of novel engineering and production (eco)systems; to fuse practices, methods and tools that both makers and manufacturing companies (SMEs specifically) are employing.

The project, as an innovation action (IA), has formed clusters in six locations, Denmark, France, Germany, Greece, Italy and Spain composed of Fablabs, makerspaces and research institutions. These clusters are defined as Collaborative Manufacturing Demonstration Facilities (cMDFs). In Denmark, CBS is the research institution working closely together with betaFACTORY forming the DK-cMDF.

In the context of this project, social manufacturing can be described as a primary ground to democratise innovation.

The ‘Do it yourself’ (DIY) movement, assisted by makerspaces and fablabs, offers opportunities for real exchange towards solutions to inform the development of many products through an open platform, to not only support, but also to expand these processes and broaden their reach across society. 

During the onset of the pandemic, when the project was only in its third month, while project activities required adjustments and re-planning, the fablabs and makerspaces in the distinct locations became important resources for local manufacturing facilities, closing a gap of problems related to international supply chain production and distribution regarding protective medical gear.

The open source community’s umbrella became a key local asset in bridging various groups and bringing makers together towards one goal – manufacturing products that would help save lives.

Spain, which was hit hard by the pandemic early on, spearheaded this movement in Europe. Already in March 2020, DIY groups organised themselves online (primarily WhatsApp and Telegram), sharing questions and designs through these social media platforms. Doctors and other types of stakeholders also joined some of these groups, providing expert information. They shared requests, talked together and developed designs and models, which were then 3D printed widely across in various makerspaces, sparking a local production and distribution supply chain. The distribution, which was initially done by volunteers, was carried out by taxi drivers and local police in an extraordinary mode of collaboration during the most extreme lockdown phases. By June 2020, over one million face shields had been produced and distributed across Spain [1].  

The Spanish face shield design, under the creative commons licence, was picked up by makers everywhere, including in Denmark, where the Facebook group ‘DK Makers mod Corona’ (DK Makers against Corona) was quick to adapt the design to specific Danish regulations and started locally producing the face shields during the first Danish lockdown. Over 63000 face shields were produced and distributed across the country by July 2020 and the Facebook group grew from 50 to over 2500 members during the same period.

In both cases, what stands out is the fact that the expertise, manufacturing capability and human resources are without doubt available everywhere and when a common and purposeful goal is set, fast and impactful results can be achieved.

These civic responses also bring forward questions on how society could make better use of these valuable resources for other distinct local challenges, and how we can positively disrupt mass global manufacturing towards distributed local manufacturing. As the pandemic initiatives have shown, by reorganising and setting common goals, makers and industry can bridge gaps, creating wider societal benefit that challenge the status quo and push new manufacturing opportunities that can define ‘new normals’ also for local production – taking all of it to higher and more sustainable levels in the 21st century.

iPRODUCE – “A Social Manufacturing Framework for Streamlined Multi- stakeholder Open Innovation Missions in Consumer Goods Sectors” (2020-2022) has received funding from the European Union’s Horizon 2020 research and innovation programme under Grant Agreement no. 870037. This publication reflects only the author’s view and the Commission is not responsible for any use that may be made of the information it contains.

References

[1] MAKERY, 2020. Spanish makers’ ongoing fight against COVID-19. Published by Cesar Garcia Saez.

About the Author

Isabel Fróes is a postdoc at MSC Department at Copenhagen Business School working in three EU projects (Cities-4-People, iPRODUCE and BECOOP). Isabel also has wide industry experience and has worked both as a user researcher and service design consultant for various companies in Denmark and internationally. For more detail please see her Linkedin profile.

Photo source: NC State University

How do the arts impact our societies in times of digitalisation?

By Kirsti Reitan Andersen and members of the Artsformation consortium 

Two decades into the new millennium it is almost impossible to imagine a future in which digital technologies do not play a key role. Today, digitalisation changes the way things are done across business and society alike. 

This includes for example the impact of new technologies on processes of democratisation, like the role of Facebook in the UK referendum in 2016. Or the increasing collection and analysis of personal data in the use of any social media. Another area in which technology is having an enormous impact is in our ways of communication and being together, for example through technologies like Zoom or Facetime.

Throughout history, the arts have always reflected major transitions as they unfold.

Therefore, it is perhaps no surprise that the social, environmental and economic consequences of the digital transformation are now also increasingly addressed by artists. For example, with the project SOMEONE (2019), Lauren McCarthy tries to address the advances in human-machine relationships represented in ‘smart houses’ and try to give back a human identity to artificial intelligent devices through active human participation.

As part of the H2020 research project Artsformation, we explore the current and potential role of the arts in the digital transformation. Exploring the role of the arts across both business and society, one part of the project has a particular focus on marginalized groups of people who today do not reap the acclaimed benefits of the digital transformation (e.g. Gangadharan and Niklas, 2019; Gebru, 2018; Neves, Franz, Munteanu and Baecker, 2018; Park and Humphry, 2019). In this context, the “socially engaged arts” (Bishop, 2012) is of particular interest.

In contrast to more traditional forms of art, socially engaged artists often work closely with their audiences in one way or other.

For example, by gaining in-depth knowledge of particular challenges in specific communities and creating awareness about such issues through the artwork or by directly engaging people in the production of art. One such example could be the engagement of people in the production of artwork using the so-called maker spaces as a place of work and thereby also introducing “audiences” to new digital technologies and skill sets. Catch, a center for art design and technology located in Elsinore, for example, has much experience facilitating such processes of learning.  

In recent years we have seen artistic examinations of the digital transformation become increasingly complex, evolving from what we might understand as a fascination or embracement of digital tools to reflections on the transformation itself. In general, we find that socially engaged artists are addressing societal issues (of the digital transformation) in three ways (Andersen et al., 2020):  

  • The artist as a commentator:  The artist as a commentator is not directly concerned with audience engagement as part of the artistic process. The work of Dr. Ahmed Elgammal and an artificial intelligence named AICAN exemplifies “the artist as a commentator”. In this case Dr. Elgammal and AICON created an exhibition of prints called Faceless Portraits Transcending Time. While there is no direct audience engagement, the work of Dr. Elgammal and AICON brings attention to current debates about technology and creative work.
  • The artist as one who gives voice to a community:  More than ever, artists have become ever more important as voices of reason and clarity, pressing for social justice and engaging the public conversation about the controversial issues shaping the world in which we live. Forensic Architecture’s attempt to raise awareness of oil and gas pollution in Vaca Muerta, Argentina, is a good illustration of this approach. Vaca Muerta has become one of the world’s largest shale oil and gas fields. It is also the home of indigenous communities, including some of the Mapuche people who live between Chile and Argentina. In collaboration with The Guardian newspaper, Forensic Architecture investigated a local Mapuche community’s claim that “the oil and gas industry has irreversibly damaged their ancestral homeland and eroded their traditional ways of life.”
  • The artist as a social entrepreneur: consults and facilitates a community problem in a much more ‘organised’ and ‘long-term’ manner than is typical of the two previous roles. This, for example, is what happened when artist Olafur Eliasson and engineer Frederik Ottesen at London’s Tate Modern launched the social enterprise Little Sun in 2012, setting out to change the world with ‘solar art’. Little Sun aims to bring clean, reliable and affordable energy to the 1.1 billion people who live without electricity while raising awareness of energy access and climate action worldwide. Eliasson demonstrates his conviction that art can change the world by continuing to promote Little Sun as an extension of his art practice, arguing that many of Little Sun’s “current and future projects stem from art, involve artistic thinking or use our products themselves to create art”.

While all three roles co-exist, intersect and share the ability to imagine new ways and generate change, each role does so in slightly different ways. We suggest that each of the three roles requires artists to organise in different ways, which may also impact the kinds of change they can facilitate. Moving forward, we are extremely eager to explore the ways in which artists as social entrepreneurs may inspire and offer new and more sustainable ways of organizing. 

Further Reading

The Social and Civic Impact of the Arts

About the Author

Kirsti Reitan Andersen is a Post Doc at the Department of Management, Society and Communication, Copenhagen Business School. In her current work, she explores the role of the arts in the transformation towards more sustainable ways of organizing.

Photo by Stan Narten and Otto Saxinger, SOMEONE.